Products About Us Testimonials Order Now Contact Us
SEND INFORMATION
Name 
 
E-Mail 

 


Frequently Asked Questions

  1. What is EasyChild?
  2. How does it work?
  3. What are the differences between Basic, Standard, and Deluxe versions?
  4. What are Hotspots?
  5. How many levels can I add?
  6. How do I decide which features to use (Allowances, Tokens, etc)?
  7. How do I set a password?
  8. What do I do if I forget my password?
  9. What is “Selector”? How can I add photos in there?
  10. Can I add more than 3 children?
  11. What is your return policy?
  12. What is your system requirement?  
  13. How do I install?
  14. Where can I find the serial #?
  15. I entered the serial number, but the program prompts to enter the serial number again. How do I correct this?
  16. I get an error message when I start the program. What do I do?
  17. I am getting invalid date error message "Loading Child Data Error # 13 Cast from string to type Date is not valid". How do I solve this?
  18. How do I receive free software updates?
  19. I am getting errors when trying to print to my HP printer. What do I do?
  20. When I try to install I am getting the following error "installation package could not be opened. Contact application vendor to verify that this is a valid Windows installer package". What do I do?
  21. Can I upgrade the software?
  22. Can I order by check or money order?
  23. How do I contact the Customer Support?

If you do not see your questions, please contact us at easychild@gmail.com or click here

  

1.      What is EasyChild?

EasyChild software was created to encourage the creation and implementation of a consistent, individualized family system in order to eliminate the ambiguity and confusion that are usually the cause of difficult parenting situations.

In less than 1 hour, a family can customize the system by specifying the positive behaviors you would like to encourage and the negative behaviors you wish to eliminate, as well as a fair set of rules for the entire family to follow. Once set up, EasyChild requires less then 15 minutes a week at the computer. And you'll gain valuable time and energy lost in the past!

  

2.      How does it work?

The foundation of the EasyChild system is the weekly Point Sheet and the Privilege Level Chart.

Each behavior can be customized by the family or selected from predefined suggestions for each child's age. Each behavior is assigned a point value based on its importance. By tracking and tallying points over the course of a week, your child earns a Privilege Level. This week's Points determine next week's Privilege Level, rewarding the child with the privileges they have earned. The weekly cycle begins on Saturday and ends on Friday. This clearly spelled-out structure forms the core for behavior modification. When children know what the rules are and agree that they are fair, they begin to feel more secure and begin to "play by the rules."

By placing the Point Sheet and Privilege Level Chart print outs in the kitchen or other convenient family area, both parents and children can track how they are doing that week.

Once per week, data from the Point Sheet is entered into the computer. That week's Privilege Level is determined, and a new worksheet is printed for the next week. The software will also automatically compute an allowance based on the points earned.

  

3.      What are differences between Basic, Standard, and Deluxe versions?

  

EasyChild Basics Edition

Everything you need to implement a consistent famuly structure. This is a great for those who want to get started at an affordable price.

  1. Your system, completely customizable structure for positive parenting
  2. Your rules, completely customizable weekly behavior sheet
  3. Your rewards, completely customizable privilege chart
  4. Your choice, specify the point value and compute allowance automatically

EasyChild Standard Edition

The standard edition includes all the tools you need to implement a consistent family structure and teach your children the concepts of saving and budgeting using both money and token incentives.

  1. All of the Basic Version features
  2. Create your own cash incentives and budgets to track and teach your child money management
  3. Create your own token economy to teach your children to save for bigger rewards and value non-monetary incentives

  

EasyChild Deluxe Edition

The ultimate family solution - a complete toolkit to create a consistent family structure, teach values and encourage your children to be more successful. It includes an incident system that manages the consequences for those unfortunate but serious behaviors that happen now and then. Learning is enhanced when you and your children can review behavior and financial history in reports and graphs. This software is so smart it includes an Analyzer to help you identify the important behavior trend over time and help you interact with your children in a positive supportive way.

  1. All the Basic and Standard features.
  2. Create your own rules and consequences to address those serious incidents that can happen occasionally
  3. Review behavior and financial history using reports and graphs to enhance learning and visualize trends
  4. Advanced intelligent behavior analyzer to help identify trends and make suggestions to interact with your children in a positive and supportive way.
  5. Your inquiry to the customer support is guaranteed to be answered within 24 hours.

All the products include free support via Email and phone and also has 60 day money back guarantee.

  

4.      What are Hotspots?

  

When tracking behaviors, (money, tokens in Standard Edition) and (Incidents in Deluxe Edition), we refer to the colored dot as a ‘hotspot’. The hotspot tracks how many times each behavior, for example has occurred. They are purple dots, except for Incident worksheet (Deluxe version).

They can be single or double clicked in each cell to be added, and their values can be adjusted easily. Single click to adjust its value and/or attach a note. Multiple Hotspots can be added in one single cell. Furthermore, in the Point Sheet, you can automatically add Hotspots for the entire week by selecting an Expected Behaviors and double clicking on the “Totals” section. This adds Hotspots for the days highlighted in pink (Days Expected).

 

5.      How many levels can I add?

You can have up to seven different levels in the Level Chart. You can adjust the number of levels depending on what you determine would be appropriate for your children. The default levels are Super Level, Level A – Level F. The very bottom level has no privileges. As the level goes higher, the Privileges should become more special, motivating your child to perform better. The level names can also be changed. For example, if your child loves animals, you can use animals as level names.

 

6.      How do I decide which features to use (Allowances, Tokens, etc)?

The Basic Version has an Option to use Allowances. The Standard Version has Allowance, Money and Token features. And the Deluxe version has Allowance, Money, Tokens, and Incident features. Which features to use is totally up to the parent. Simply select the features you would like to use from “Options” from the top menu. Your child already has Privileges to earn by behaving well. If your child has been receiving allowances without behaving well or performing extra tasks, it may be a good idea to incorporate Allowances in EasyChild system. This way, your child has to “earn” his or her Allowances rather than simply receiving them. This way, your child would be motivated to behave better for the higher amount of Allowances, and at the same time, they would feel better about themselves for “earning” and receive the amount they deserve.

7.      How do I set a password?

When you are setting the password for the first time, click “Password” from top. Then click “Change Password”. Select a password and press OK. Next time you open EasyChild, you would need to put in this password to continue.

 If you want to change your password, “Change Password” is grayed out unless you enter the correct password. So type in the password, then click “Change Password”. Enter the new password and press OK. Next time you start EasyChild, you would need to put in the new password.

  

8.      What do I do if I forget my password?

 If you forget your password, please contact our Customer Support. mailto:techsupport@easychild.com or call us at (858)345-4154.

 

9.      What is “Selector”? How can I add photos in there?

Selector is the window below “Print” menu that shows names and photos (if any) of the family and children. To add photos to each family member, please follow one of the two methods described below.

    1. Double click on a member from the Selector. That opens the “Select Picture” window. Click “Open”. Select a photo from your computer. The photo needs to be in jpeg format. After selecting a photo, click “Smaller” or “Larger” to adjust the size. Also use the red square to center the photo. After adjustment has been made, click “Save” and close the window.  
    1. Click on Family Info. Highlight the member you wish add a photo and click “Select Picture”. “Select Picture” window opens. Click Open and select a photo from your computer. Make sure it is in jpeg format. After selecting a photo, click “Smaller” or “Lager” to adjust the size. Use the red square to center the photo. After all the adjustments are made, click “Save” and close the window.

You can repeat the above process to replace a photo.

  

10.  Can I add more than 3 children?

Yes! You can add more than 3 children in EasyChild. In the Quick Setup, it only allows you to enter up to 3 children. After clicking “OK” in the Quick Setup, you can add more children by clicking “Family Info” from the menu and click “Add” and enter the additional child’s information. Repeat this process until you are done adding all the children. The maximum number of child that can be added is seven.

11.  What is your Return Policy?

Please be sure to follow these guidelines to avoid any delay or denial of your returned item.

To receive a refund, the EasyChild software needs to be returned within 60 days of the purchase. Please include the following items with the CD ROM.

1.      Serial number

2.      Original receipt/sales invoice

3.      Print out of the Return or Refund form

***To obtain the return address, please contact the Customer Support at (858) 345-4154. It cannot be returned to Encourage Software address.

Returns processing may take up to 4-6 weeks from the time your return is received. The Customer is responsible for shipping and handling charges on all returned items

 If you have any further questions, please feel free to contact us at: 858-345-4154




 12. What is your system requirement?

In order to run EasyChild, Windows Operating System is required. Windows 98, 2000, NT, ME, and XP is compatible with our product. Furthermore .NET framework is required, which is included in the installation process. If you have any further questions regarding the system requirement, please contact us : easychild@gmail.com




 13. How do I install?

To install EasyChild, insert the CD in your CD-ROM driver. If you do not see the installation window, you can go to:

From the Start menu, chose "Run".

Then type in d:setup

If you have any difficulty installing the software, please contact our customer service. If you do not have .NET framework installed, the installation process will include to install it.

The Serial Number can be found on the back of the software case.



14. Where can I find the serial number?

The serial numbers are found on the back of your CD case. Please enter all the letters and numbers as it appears on the sticker, including dashes (-). Furthermore, please make sure you are connected to the internet when you are typing in the serial number in order to confirm it. Otherwise, you'll be asked to enter the serial number over and over again.



15. I entered the serial number, but the program prompts to enter the serial number again. How do I correct this?

This occurs because of a firewall or internet security program installed in your computer.

Please allow the following from the firewall:
EasyChild.exe
IP address 209.216.245.90
Port 11000

Norton Internet security program

1.  Open Norton Internet security program and click on 'Status and Settings' under  'Norton internet security'.
2.  Click on 'personal firewall' and click 'configure'.In the new window, go to 'Programs' tab. Click add and then select c:/bms/EasyChild.exe. Click OK. A new window opens up.In the Program control window, for the question 'what do you want to do' select 'manually configure internet access'. A new window pops up after you click OK.
3.  For the first question select 'Permit' and click Next. For the second question select 'Connection to and from other computers' and click next. For the third question select 'Only the computers listed below'. Then click on Add.
4.  In the new window,select 'individually' and in the text box below enter  209.216.245.90.Click Ok to return to the previous form. Click Next. Select 'TCP and UDP'. Then click 'Only the types of ports listed'. Then click on 'Add.Click on 'Individually specified ports'. Enter 11000 in the text box and select 'Remote' for locality. Click Ok to return to the previous form.
5. Click next . For the name of the rule, type in 'EasyChild rule'. Click next.Click Finish.
6. Then go to 'Intrusion detection'. Click on configure. In the new window, go to 'autoblock' tab. Click 'exclusions'. Click add and in the text box that appears add 209.216.245.90.Click ok to return to the main form. Close norton after clicking OK.

McAfee Security program

1. Open McAfee security center.
2. It displays the "mysecurity center" tab. On the left hand side, click on "personal firewall+" tab.
3. In this window, click on "view the internet applications list"
4. A new window with the list of applications appear. Click on "new allowed application". Select Easychild.exe from the directory where it was installed (c:/bms/easychild.exe)
5. Click Ok. The easychild application will be listed now in the internet applications list.

If you continue to experience difficulties, please contact our technical support.


16. I get an error message when I start the program. What do I do?

Do you see the following error message?

"Application has generated an exception that could not be handled".

This error is caused because the performance counters (which tracks several areas of your PC's performance) is disabled in your system. To enable the performance counters, please choose one of the methods given below. Performance counters can be enabled by using the ExCtrlList utility which can be downloaded free from http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/exctrlst-o.asp. Alternatively, you can use the Registry editor tool (Regedit.exe) that comes with Windows system.

Note: Enabling performance counters involves modifying the windows registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry

Disclaimer: We are not responsible for any damages incurred from editing your registry. We highly recommend backing up your registry before attempting any modifications


Enabling Performance Counter Using ExCtrlLst
1. Start Exctrlst.exe found in 'C:\Program Files\Resource Kit\'
2. Select the first item in the Extensible Performance Counters list box.
3. Inspect the Performance Counters Enabled checkbox that appears just below the list box. If the checkbox is selected, the counter is enabled. If it is cleared, then select the checkbox to re-enable it.
4. Select the next item in the Extensible Performance Counters list box and repeat the previous two steps until all items have the Performance Counters Enabled checkbox selected. When done, just exit the utility.

Enabling Performance Counter by Using Regedit.exe
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system.
1. Start Regedit.exe by going to Start menu and then choosing "Run" and typing in "regedit.exe"
2. Click to select the following key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
3. Select Find from the Edit menu.
4. In the Find What field, type Disable Performance Counters.
5. Click Find Next. This will locate a Performance key that may have this Registry value set to 1.
6. If the Registry value is set to 1, set the value to 0 or delete the Registry value.
7. Press F3 to find the next occurrence of this Registry value.
8. Repeat the previous two steps until there are no Performance keys that have the Disable Performance Counters value set to 1.


After the performance counters are enabled, reopen the EasyChild application.




17. I am getting invalid date error message "Loading Child Data
Error # 13 Cast from string to type Date is not valid". How do I solve this?

This error is caused if you have a Date settings different from US date setting. This error is usually seen in international customers.

To correct this, go to Start->Control Panel->Regional and Language Options. In "Regional Options" tab, select "English (United States)" from the first drop down list. Click Ok and then reopen EasyChild.

We are currently working on implementing the feature of specifying the date formats. We shall post the announcement in the EasyChild forum as soon as it's available. Please make sure to check our forum (http://easychild.com/forum/) for any latest updates.

18. How do I receive free software updates?

We stand behind our products. All EasyChild software comes with two years of free updates.

Periodically we will be releasing new versions for bug fixes or improvements. The program will automatically inform you when a newer version is available via the internet. EasyChild will then give you the option to download and install them automatically at your request.

If you prefer to get an update on CD-ROM, you may contact customer service and place an update order. You will be charged $9.95 to cover fulfillment costs.


To order by phone, please call us at 1-800-567-0046




19. I am getting errors when trying to print to my HP printer.
What do I do?

Some of HP or Compaq printer may not print EasyChild worksheets. To print from EasyChild program, the printer driver has to be compatible with .NET framework (which is what EasyChild software is based on).

After contacting HP, it has come to our attention that the model numbers like 820 and 722 are not supported and HP doesn’t provide support for those that are 3-4 yrs old. If you are having printing issues, please check the manufacture site for updated drivers which would be compatible with the .NET framework.

Meanwhile, please use any of the following generic printer drivers to print the EasyChild sheets. These drivers convert the EasyChild sheets to either image files or pdf documents which you can later print to your printer.

1. Black Ice Printer drivers (http://www.blackice.com/Printer%20Drivers/PrinterDriverProducts.htm)

Download any of the trial versions of Black ice printer drivers such as Monochrome/Color/Colorplus/Metafile/Pdf. After downloading the setup file, extract the zip files to a folder and run setup.exe. After installing the driver, go to Start->Control Panel->Printers and Faxes. Right Click on the Black Ice Demo driver and click 'Set as Default Printer'. Open EasyChild Print form and click print after selecting the form that you want to print. You will see a window from Black Ice that shows the location where the image file or pdf file is saved. Go to that particular directory and print that file.

2. Neevia docuPrinter Pro v5.1 http://www.neevia.com/download/product/?prodid=DP51PRO

After installing the docuPrinter, go to Control Panel->Printers and faxes and set it as the default printer. Open EasyChild Print form and click print after selecting the form that you want to print. A window will open to specify the location where you need to save the converted pdf file to. Save the file and print the pdf document.

3. Miraplacid Publisher 5.1
http://www.topshareware.com/Miraplacid-Publisher-download-574.htm



20. When I try to install I am getting the following error "installation package could not be opened. Contact application vendor to verify that this is a valid Windows installer package". What do I do?

This problem may occur if the locally cached Windows Installer package (.msi) file is damaged or corrupted. Another cause of this problem is if you have Windows Installer version 3.1.

Please follow the instructions (Method 1 ) in the following link from Microsoft: http://support.microsoft.com/?kbid=898628 If the above link doesn't resolve the issue, please download the Windows Installer version 3.0 from

http://www.microsoft.com/downloads/details.aspx?FamilyID=5fbc5470- b259-4733-a914-a956122e08e8&DisplayLang=en

After the above installation is complete, install the EasyChild software.


20. Can I upgrade the software?

Yes you can! And you can keep your data when upgrading to either the Standard Version or to the Deluxe version.

To order upgrades, please visit:

http://www.encouragestore.com/product-upgrades.html

or to Order by Phone, please call us at 1-800-567-0046



21. Can I order by check or money order?

Yes you can! Please pick the correct form from below. Then print it out and attach your check or money order (the price is listed in the form). Then mail them to:

Encourage Software

40485 Murrieta Hot Springs Rd. PMB #165

Murrieta, CA 92563


Basics Edition for California resident click here

Basics Edition for non-California resident click here

Standard Edition for California resident click here

Standard Edition for non-California resident click here

Deluxe Edition for California Resident click here

Deluxe Edition for non-California resident click here

 

 



22.  How do I contact the Customer Support?

         Customer Service Contact form (Click here)

         By Mail:                    


         Encourage Software
         2683 Via De La Valle #G623
         Del Mar, California 92014

        By Phone:

        (858) 345-4154

        Customer Service hours:

        9am – 5pm PST Monday-Friday

        By Email:


        easychild@gmail.com